Hi, we have a brand new HP LaserJetPro M201dw printer. We set it up this morning, following the instructions as noted in the manual, yet the printer keeps flashing and saying 'Install black cartridge or clear jam'.

The printer has never been used so there is no jam, and the ink cartridge was brand new too and an official HP cartridge. The printer won't do anything, it won't print, I can't do a cleaning page, it just does not work. I've tried resetting it, have unplugged the power socket from the mains and put it back, and we have tried a second new ink cartidge, took it out several times and it still says 'install ink cartridge'. I cannot find a jam in the printer at all. I've tried following steps recommended to others who have had the same problem, but still no success.

The printer was successfully installed on my Windows Vista computer, but the same error message appears on my computer when I try to print directly from the computer.

I would be grateful for any suggestions. Many thanks.

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